Brand Policy

Tend Industrial Supplies LLC - Brand Policy

  1. Brand Authorization: Tend Industrial Supplies LLC, hereafter referred to as "Tend," only sells products that have been authorized for sale by the brand owner. Tend obtains written authorization from each brand before selling its products and maintains a list of all authorized brands and products.

  2. Brand Infringement Prevention: Tend does not sell products that infringe on the intellectual property rights of any brand. Tend has a process for reviewing products to ensure that they do not infringe on any intellectual property rights. If Tend finds a product that infringes on intellectual property rights, it will promptly remove the product from its website.

  3. Brand Feedback: Tend welcomes feedback from brands about the products that it sells. If a brand has any concerns about a product that Tend is selling, Tend will investigate the concern and take necessary measures to address it.

  4. Brand Representation and Integrity: Tend is the sole owner of its brand and all associated intellectual property. Any unauthorized use of our brand name, logo, or other brand features is strictly prohibited. Tend maintains high standards of quality and service to uphold the reputation of our brand. Any actions that may harm the integrity of our brand, such as false advertising or misleading promotions, are not allowed.

  5. Product Authenticity and Information: All products sold under the Tend brand are genuine and sourced directly from the manufacturers or authorized distributors. We do not sell counterfeit or unauthorized replica products. We provide accurate and comprehensive information about our products, including brand name, product features, and images. Any misrepresentation of our products is not permitted.

  6. Compliance with Laws and Regulations: Tend complies with all applicable laws and regulations in the jurisdictions where we operate. This includes, but is not limited to, consumer protection laws, data protection laws, and e-commerce regulations.

  7. User Privacy: Tend is committed to protecting the privacy of our users. We collect, store, and use user data in accordance with our Privacy Policy and applicable data protection laws.

  8. Dispute Resolution: In the event of a dispute regarding our brand or products, we will engage in good faith efforts to resolve the issue in a fair and timely manner.

  9. Updates to Brand Policy: Tendreserves the right to update this Brand Policy at any time. Any changes will be communicated through our official channels and will take effect immediately upon publication.