Tend Industrial Supplies LLC Return Policy
At Tend Industrial Supplies LLC, we take pride in the quality and reliability of our products. However, we understand that occasionally things go differently than planned. Hence, we have a transparent, fair, and comprehensive return policy.
Return Time Frame
Customers have a 30-day return window from the date of delivery. If, for any reason, you are not satisfied with your purchase, you may return the item(s) within this period.
Eligibility for Return
For any purchased item to be eligible for a return, it must be unused, in the same condition you received it, and in its original packaging. We may reject returns if the item shows signs of use or if any parts are missing.
Certain types of items cannot be returned, including:
Custom or personalized items
Items marked as "final sale" or "non-returnable" at the time of purchase
Items that have been used or altered
Damaged or Defective Items
If you receive a damaged or defective item, please report it to us within seven days of delivery. Include a detailed description of the issue and supporting photos or videos. We will arrange a replacement or refund for you as appropriate.
To initiate a return, please visit our Returns Center at https://tendsupplies.com/return-policy. You must provide your order number and details about the item you are returning. We will respond within 2-3 business days with instructions on how to return your item.
Customers are responsible for return shipping costs unless the item is damaged or defective. We cannot guarantee that we will receive your returned item. We recommend using a trackable shipping service or purchasing shipping insurance.
Once we receive and inspect your return, we will send an email to notify you. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
We can only replace items if they are defective or damaged. If you need to exchange an item for the same product, please initiate a return through our Returns Center.
If you have any questions about our return policy or need assistance, don't hesitate to contact our customer service team at email@example.com.
Thank you for choosing Tend Industrial Supplies LLC. We appreciate your business!
Last Updated: May 2023