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Return Policy

Tend Industrial Supplies LLC Return Policy

Tend Industrial Supplies LLC (hereinafter referred to as "Tend") offers a 30-day return policy for all products purchased from our website. Within 30 days of purchase, you may return any product for a full refund or exchange.

To return a product

  1. Visit our website and log in to your account.
  2. Click on the "Order History" tab.
  3. Select the order that contains the product you wish to return.
  4. Click on the "Return" button next to the product.
  5. Follow the instructions on the screen to complete the return process.

Returned items must be

  • In resalable condition.
  • In the original packaging.
  • Include all original tags and instructions.

What is Reseleable condition?

Resaleable condition means that the item is in the same condition as it was when it was sold, with the exception of normal wear and tear. The item must be clean, free of any damage, and have all of its original parts and packaging. 

Here are some examples of items that are in resalable condition:

  • A new, unopened item
  • A used item that is in good condition and has all of its original parts and packaging
  • An item that has been returned to the seller and has been inspected and found to be in resalable condition 

Here are some examples of items that are not in resalable condition:

  • An item that is damaged
  • An item that is missing parts or packaging
  • An item that has been used or worn
  • An item that has been returned to the seller and has not been inspected or found to be in resalable condition

Tend Industrial Supplies LLC will cover the cost of return shipping for eligible return requests.

Eligible return requests include:

  • Items received damaged or defective
  • Items that do not match the description or picture on the website
  • Items that are the wrong size or color
  • Items that are missing parts or instructions

For all other return requests, customers are responsible for the cost of return shipping.Customers are encouraged to contact customer service for assistance or clarification regarding return shipping costs.

 

Refunds

Refunds will be issued to the original form of payment used to make the purchase. For example, if you paid with a credit card, you will receive a credit to your credit card account.

Exchanges

You may also exchange a returned item for a different item of equal or greater value. To exchange an item, simply follow the instructions above to return the item and then place a new order for the item you wish to exchange it for.

Exclusions

The following items are not eligible for return:

  • Gift cards
  • Clearance items
  • Items that have been used or damaged
  • Items that are missing parts or instructions

Questions

If you have any questions about our return policy or need assistance, don't hesitate to contact our customer service team at support@tendsupplies.com. or call +1 410 504 7939

Thank you for choosing Tend Industrial Supplies LLC. We appreciate your business!

Last Updated: November 2023