Shipping and Delivery
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
RETURNING ITEMS: A FEW REMINDERS
If you do not have the original packing slip, please include the purchaser's name, address, phone number, and order number.
We do not absorb shipping costs if you are exchanging or returning an item unless it was damaged or defective.
Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
There is a 15% restocking fee. These fees apply to items returned only, not exchanged due to defects.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We normally ship all in-stock orders within 1-7 business days of the date the order is placed. If an item is not in stock we will special order from the manufacturer and it should arrive in the lead time stated on the product page. Typically special orders take 7-14 business days to ship however that varies by manufacturer. In some cases we are able to direct ship from the manufacturer. If this is the case with your order, the status will be updated to "Direct Shipment from Manufacturer." Typically, this adds 1 - 2 days to the time it takes to ship out, and the actual transit time could be more or less than the estimate on the website.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If an item is not in stock, Tend Industrial Supplies will specially order it from the manufacturer upon purchase. Once the item is ordered it takes an estimated 7-14 business days for the item to arrive in our warehouse (depending on manufacturer). At this point the order will immediately ship and you will get a shipping confirmation email.