Tend Industrial Supplies LLC - Shipping and Delivery Policy
At Tend Industrial Supplies LLC, we are committed to processing and delivering your orders efficiently. Please review our shipping and delivery policies below.
Shipping Destinations:
We currently ship to addresses within the United States, including all states and territories. We are unable to ship to P.O. boxes.
Shipping Costs:
We offer a flat-rate shipping fee and free shipping based on your total order value for shipments within the United States, Shipping costs are based on your total order value before taxes and discounts:
- Orders totaling $400.00 or more: Free Shipping
- Orders totaling less than $400.00: A flat rate of $22.85 will be applied.
Order Processing Time:
We do our best to process and ship orders as quickly as possible. For in-stock items, orders typically ship within 1-3 business days (Monday through Friday) after the order is placed. Orders are not processed or shipped on weekends or holidays.
Shipping and Delivery Time:
Once shipped, delivery times are estimated to be 3-7 business days within the United States. Please note that delivery times to Alaska, Hawaii, and U.S. territories may be longer. Please note that this is an estimated timeframe, and actual delivery times may vary depending on your location and external factors affecting the carrier.
Potential Delays & Product Availability:
- Processing Delays: During periods of high order volume or unforeseen circumstances, order processing may take longer than the standard 1-3 business days.
- Product Availability: If an item you ordered is not immediately in stock or requires additional time for preparation or sourcing, processing may be delayed. We will notify you promptly via email or telephone if there is a significant delay in shipping your order.
- International Origin (Products from Japan, China, etc.): Some specialized products, particularly certain brands sourced from outside the United States (e.g., Japan, China), may inherently have longer processing and shipping times due to international logistics and customs procedures before reaching our facility or the customer. Expected timeframes will be communicated where possible.
- Global Trade Factors: Unforeseen delays related to international trade conditions, customs inspections, or tariffs may occasionally impact shipping times, especially for components or products sourced internationally. We appreciate your understanding in such situations.
Drop Shipped Items:
Some products may be shipped directly from our manufacturers or suppliers ("drop-shipped") to expedite delivery. Processing times for drop-shipped items may vary depending on the supplier's location and procedures, but we will provide tracking information as soon as the item ships.
Shipping Restrictions:
- We do not ship to P.O. boxes.
- We only ship within the 48 contiguous United States.
Sales Tax:
Sales tax will be charged for orders shipped to residents of the state of Maryland, as required by law. Applicable sales tax will be calculated automatically at checkout.
Order Tracking:
Once your order has shipped (either from our facility or directly from a supplier), you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery through the designated carrier's website.
Returns and Refunds:
Our separate Return Policy provides information regarding returns, exchanges, and refunds. Please review this policy for details on eligibility, procedures, and timelines.
Damaged Shipments:
If your order arrives damaged, please contact us immediately at the contact information below. Please retain all packaging materials and damaged goods as they may be needed to file a claim.
Contact Us:
If you have any questions about our Shipping and Delivery Policy, your order status, or need assistance, please contact our customer service department:
Email: support@tendsupplies.com Phone: +1 443 204 1972]