Tend Industrial Supplies LLC - Return Policy
At Tend Industrial Supplies LLC ("Tend," "we," "our," or "us"), we want you to be completely satisfied with your purchases. If you need to return an item, we offer a straightforward return process within 30 days of your purchase date.
Eligibility for Return:
To be eligible for a return, items must meet the following conditions:
- Be returned within 30 days of the original purchase date.
- Be in resalable condition, meaning the item is:
- In its original packaging with all original tags, labels, and instructions included.
- Free of damage, signs of wear, or use beyond normal handling necessary to inspect the item.
- Clean and complete with all original parts and accessories.
Non-Returnable Items:
Certain items are excluded from our return policy and cannot be returned unless they are defective upon arrival. These include:
- Gift cards.
- Clearance or final sale items.
- Items that have been used, are damaged due to customer mishandling, or are missing parts.
- Items that do not match the product description or condition as recorded upon initial shipment.
Return Procedure:
To initiate a return, please follow these steps:
- Log In to Your Account: Visit our website and log in to your Tend Industrial Supplies account.
- Navigate to Order History: Go to the "Order History" or similar section in your account dashboard.
- Select the Order: Find the order that contains the item(s) you wish to return.
- Initiate Return: Click on the "Return" button or link associated with the order and follow the on-screen instructions to complete the return request form.
If you are unable to initiate a return through your account or checked out as a guest, please contact our Customer Support team directly using the contact information provided below to start the return process.
Return Shipping Options:
Once your return request is approved, you will need to send the item(s) back to us. The options may include:
- Mail Returns: You can ship the item back to us via mail. Please note that you are generally responsible for obtaining and paying for the return shipping label.
- Pre-paid Return Label: For your convenience, Tend may offer the option to purchase or generate a pre-paid return shipping label for a fee. This fee will typically be deducted from your refund amount.
- Drop-off Returns: If designated drop-off locations are available, you may return the item there as instructed during the return process. Please confirm location availability during your return initiation.
Detailed instructions for returning your item(s) will be provided once your return request is approved.
Restocking Fee:
We do not charge a restocking fee for eligible returns that comply with this policy.
Refunds and Exchanges:
- Refunds: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will
be processed and a credit will be applied to your original form of payment within approximately 4 business days of us receiving the returned item. - Exchanges: If you wish to exchange an eligible item for a different size, color, or a different product of equal or greater value, please follow the standard return procedure for the item you wish to return and then place a new order for the desired item on our website.
Customer Support:
For any questions regarding our return policy, to check the status of a return, or for assistance with the return procedure, please contact our customer service department:
Email: support@tendsupplies.com Phone: +1 410 504 7939 and + 1 443 204 1972
Thank you for choosing Tend Industrial Supplies LLC. We value your business and are here to ensure a positive shopping experience.
Last Updated: May, 19, 2025